RASASC (Guildford) - Annual Statistics

RASASC maintains statistics about helpline calls so as to help assess and improve the types of support and levels of fundraising needed in order to be able to continue operation. It publicises the statistics periodically in furtherance of its charitable aims. However RASASC does not record any personal data identifying any individual caller, in keeping with a policy of strict caller confidentiality.

RASASC Guildford Helplines - Calls Received

 

2001

2002

2003

2004

2005

2006

2007

January

26

63

103

97

118

82

139

February

26

57

84

98

81

130

154

March

28

70

82

113

110

152

153

April

29

52

91

91

111

110

178

May

37

92

76

108

113

129

203

June

32

76

110

98

87

167

172

July

28

69

102

154

73

209

226

August

35

66

94

89

107

209

256

September

44

53

99

132

122

135

229

October

60

98

92

115

137

156

200

November

59

86

110

116

93

111

157

December

45

79

77

113

84

99

167

TOTAL

449

861

1120

1324

1236

1689

2234

Yr. %change

 

+92%

+30%

+18%

-7%

+37%

+32%

1. Monthly call volumes remain fairly uniform (rather than seasonal).
2. There has been a recent sustained rise in calls of over 30% yearly.

 

Assessment Year 2006

Assessment period = November 2005 to October 2006 inclusive
Main Helpline calls received = 1660
Male Helpline calls received = 143
Total helpline calls received in period = 1803 calls

Chart - Calls 2005-6 - Volumes

Chart - Calls 2005-6 Assessed by Origin

Chart - Calls 2005-6 Assessed by Subject